Engineering complex systems validating the human factors
The contractor will ensure that systems will be unavailable during maintenance windows only to the extent necessary for systems maintenance purposes.
Interfaces with the commercial carrier(s) to troubleshoot and resolve issues. Additional responsibilities include streaming video engineering. Provides client consulting and training on control, interfaces and use of the Audio/Video, VTC and streaming video equipment and software.
Devise solutions to moderately complex operational problems within the capacity and operational limitations of installed equipment and software. Engineering – The contractor shall provide technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.
Responsible to report, troubleshoot and escalate to contractors for problems logged. Ensures that adequate and appropriate planning is provided for remote hardware and communications facilities to develop and implement methodologies for analysis, installation and support of voice communications systems.
Test and register new customer sites, ensure operation and STIG compliance. Video/VTC Support – The contractor shall be responsible for setup and support of VTC technologies such as media servers and associated software.
Additional responsibilities include streaming video support. The contractor shall provide technical response and advanced technical response support for incident management and provide touch labor as required.